Machine Instructions
If you would like to return your order, please fill out the return form that came with the package. Make sure to include all the information requested on the form, such as the order number and the reason for the return. Once the form is complete, carefully seal the package and attach the shipping label that was also included with the package. Place the package in an appropriate shipping box and be sure to take the package to the post office or a courier service as soon as possible. If you have any questions about the return process, please contact our customer service team for assistance. We hope that you are completely satisfied with your purchase, but if you are not, we are here to help.
Once we have received the order return, the refund will be processed within 14 business days.
Shipping Costs Explained: Everything You Need to Know Before Checkout.
If you want to change your order, please send us an email. We will see what is still possible.
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email and we will contact the shipping company.
Return & Refund
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.
We want you to love your ALTA1 infusion machine! However, if you're not completely satisfied, we offer a hassle-free return policy within 30 days of purchase. You can return your Altafuse machine for a refund, minus restocking fees. Please note that accessories and gummy mixes cannot be returned. You can refer to ourReturn Policy.
Simply contact our friendly customer support team at support@altafuse.com. They'll provide you with detailed return instructions and a shipping label (for US customers). Pack your machine securely in its original packaging and send it back to us. You can refer to ourReturn Policy.
If your machine arrives with external damage or defects, please stop unpacking, document the issue with photos or video and email our support team at support@altafuse.com. You may be eligible for a replacement within 30 days of purchase, and warranty claims can be made within the 1-year warranty period. You can refer to ourReturn Policy.
Yes, you can return your used ALTA1 within the 30-day return period. However, a 10-25% restocking fee will be deducted from your refund to cover cleaning and inspection costs. Please be aware, items returned with malicious damage that fails our quality check will not qualify for a refund. These items can be shipped back to the customer upon request. You can refer to ourReturn Policyto learn more.
The warranty covers manufacturing defects for one year from the date of purchase for products bought from altafuse.com. It does not cover damage due to misuse, accidents, unauthorized repairs, or normal wear and tear. You can refer to our Warranty Policy to learn more.
Contact customer support at support@altafuse.com with your details and we will ask you to complete a warranty claim form. We may repair or replace the product after inspection. You can refer to ourWarranty Policyto learn more.
Yes, the warranty does not cover products not purchased directly from our website, damage from improper use or environmental factors, unauthorized repairs, cosmetic wear and tear, tampered serial numbers, or products that have been disassembled or modified. You can refer to our Warranty Policy to learn more.
Shipping & Delivery
Orders are dispatched within three days after they're placed. For US domestic deliveries, the transit typically takes 3-5 business days. You’ll receive a tracking number to monitor your shipment's progress to your doorstep.
Shipping costs are calculated based on your order total and delivery location. You'll see the specific shipping cost before confirming your order. We offer free standard shipping within the US on orders over $30!
Unfortunately, we currently only ship to US (exclude Hawaii and Alaska). Any customs, duties, or additional fees associated with international shipments are the customer's responsibility.
Absolutely! Once your order ships, you'll receive an email with your tracking information. You can use this information to track your package's progress on the carrier's website.
Order Issue
- We apologize for any inconvenience! Please contact our customer support team immediately at support@altafuse.com with the following information:
- Your order number
- The item you received
- The item you originally ordered
We'll work quickly to rectify the situation and send you the correct item as soon as possible.
Please reach out to our customer support team at support@altafuse.com with your order number and the specific items that are missing. We'll investigate the issue and ensure you receive the missing items promptly.
If you need to change your order, please contact our customer support team at support@altafuse.com as soon as possible. We'll do our best to accommodate changes before your order is shipped. Once an order has been shipped, it cannot be modified.
To cancel an order that hasn't yet shipped, please contact our customer support team at support@altafuse.com right away. They'll process your cancellation and ensure you receive a full refund. Orders that have already shipped cannot be canceled.
Other Inquiries
Your ALTA1 is covered by a 1-year limited warranty against manufacturing defects in materials and workmanship. You can find detailed information about the warranty terms and conditions in the user manual or on our website at the Warranty Policy.
- Absolutely! We're dedicated to providing excellent customer support and making sure you get the most out of your ALTA1. You can reach our friendly team through the following channels:
- Email: support@altafuse.com
- Facebook group: https://www.facebook.com/groups/altafuse
Payment & Promos
We accept a variety of secure payment methods to make your shopping experience as convenient as possible. These include:
-Credit cards: Visa, Mastercard, American Express
-Debit cards: Visa, Mastercard debit cards
-PayPal: Pay conveniently using your PayPal account
-Apple Pay: For quick and secure checkout on Apple devices
-Google Pay: For fast and easy checkout on Android devices
We want you to be fully satisfied with your ALTA1 purchase, even if you used a promo code. Here's how our return policy applies to promo code purchases:
- Eligible for return: Items purchased with a promo code are eligible for return within the standard 30-day return window.
- Refund amount: You'll receive a refund for the amount you paid, minus the value of the promo code discount.
- Restocking fee: If you return a used machine, the 15% restocking fee still applies.
- Promo code re-use: Once a promo code has been used, it cannot be re-used for future purchases.
Potency Calculation
While exact potency calculations can be complex, here are some general guidelines to help you estimate:
i. Know the herb's potency: Start with the potency of the herb you're using (usually expressed as a percentage).
ii. Factor in infusion loss: Not all of the herb's compounds will transfer to the oil. Assume a loss of approximately 10-15% during infusion.
iii. Calculate infused oil's potency: Multiply the herb's potency by the weight of herb used, and then divide by the volume of oil to get a rough estimate of milligrams per milliliter (mg/mL).
Example:
- Herb potency: 15%
- Herb weight: 14 grams
- Oil volume: 250 mL
Estimated oil potency = (15% x 14 grams) / 250 mL ≈ 0.84 mg THC/mL
Each machine package includes a potency chart card. By referencing the herb potency, weight, and oil volume, you can easily estimate the final potency using the included chart.
If you need precise potency measurements, consider using third-party laboratory testing services. They can analyze your infusion and provide a detailed report.
